Privacy Policy

1. Introduction

Transformar ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, including our website and API services.

2. Information We Collect

2.1 Personal Information: When you create an account, we may collect:

• Name and email address
• Payment information (processed securely through third-party providers)
• Account preferences and settings

2.2 Usage Information: We automatically collect:

• API usage statistics and performance metrics
• Log files and error reports
• Device information and IP addresses
• Cookies and similar tracking technologies

2.3 User Content: We process content you submit through our Service for the purpose of providing our AI transformation services. We do not permanently store your content unless necessary for service delivery.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Service
• Process transactions and send billing-related communications
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent or illegal activities
• Comply with legal obligations and enforce our Terms of Service

4. Content Processing and Storage

4.1 Temporary Processing: User content submitted through our Service is processed temporarily to provide the requested AI transformation services. We do not permanently store or retain your content beyond what is necessary for service delivery.

4.2 Content Security: We implement appropriate technical and organizational measures to protect your content during processing, including encryption in transit and at rest where applicable.

4.3 No Content Monitoring: We do not monitor, review, or analyze the content of your submissions for purposes other than providing our services and ensuring system security.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our Service, such as payment processors and cloud infrastructure providers
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the acquiring entity
• Consent: We may share information with your explicit consent

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting and infrastructure

7. Data Retention

7.1 Account Information: We retain your account information for as long as your account is active or as needed to provide services.

7.2 User Content: User content submitted for processing is typically deleted within 24 hours after processing completion, unless longer retention is required for service delivery or legal compliance.

7.3 Usage Logs: We may retain usage logs and analytics data for up to 12 months for service improvement and security purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Service. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

10. Third-Party Services

Our Service may integrate with third-party services such as payment processors and authentication providers. These services have their own privacy policies, and we encourage you to review them.

11. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure that adequate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [your-email]
Address: [your-address]